Everything from understanding the impact of cancellations on your business to nourishing mutually respectful client relationships and crafting effective cancellation policies. This course provides practical, actionable strategies that you can implement immediately to safeguard your practice against time and financial losses.

• Understanding the role of a good cancellation policy
• Discussion surrounding the fears and obstacles to implementing good policies
• Self-Reflection quizzes 
• Defining what your business values are and putting them on display for your clients
• The components of a GREAT policy
• How to implement your policy for success
• Communication--where, when, how to communicate your policy
• How to create emotional buy-in from your clients
• How to hold boundaries without shame or over-explaining

This course is for anyone who runs an appointment based business and struggles with last-minute cancellations or no-shows. Whether you're a doctor, a therapist, a tattoo artist, a contractor or a business consultant, you'll find this course beneficial.

Your time is valuable, and I respect that. This course is designed to be direct and to the point, eliminating any fluff.

In the first year after implementing these strategies, my own business saw a remarkable recovery, gaining back five months' commercial rent in revenue!

What you get:

• 10 Day access to the course replay
• Downloadable templates for building your policy that follows a step-by-step guide
• Editable email and telephone scripts to use with your clients when a cancellation comes in (unscripted responses can leave your clients at the mercy of your current mood—instead of your professionalism!)

As a Registered Massage Therapist in Ontario, Canada, I invested a lot of time and revenue into being the best I could be for my clients. It took me a long time to build confidence in my skills and I placed more value on my clients than I did on all the time, energy and money I had invested in myself.

I was afraid to lose a client, so I did what many of us do:

• I hid my cancellation policy in the fine print.

• I included a clause that stated “the fee may be waived for emergencies.”

• I over-explained the reason for the fee and found it nearly impossible to enforce.

• I attracted clients who were more than willing to take advantage of my generosity. 

THEN…

I started to get serious about it (angry & righteous) and charged for every cancellation that came my way. This resulted in many uncomfortable exchanges that didn’t make me feel good about collecting on the fee.

When a client filed a professional misconduct complaint with my regulatory body, I was forced to look at why I was struggling so much with my self-worth and professional practice. 

I had to get my clients on board, so I did. 

Over the year that followed, I honed every skill to make my policy not only bullet-proof, but fully supported by my clients. 

Today, when I review my policy with a new client, I am met with praise, because they too see how small business owners must stand up for themselves 🙌🏻

I want this for you too.